- Support Channels
- Email: support@roboteon.com
- Ticketing system: https://sts.roboteon.com
- Optional paid phone support: (408) 888-7623
- Support Scope
- Connector troubleshooting
- Integration diagnostics
- Log analysis
- Configuration guidance
Not included (unless separately contracted):
- Custom enhancements
- New feature development
- On-premises debugging
- Erp or WMS product customization
- Customer-specific business process redesign
- Support Hours
- Standard support: Monday–Friday, 8 AM – 6 PM PST
- Critical-only support: 24/7
- Updates
- Support terms may be updated periodically.
Resources
Thought Leadership Series: The Promise of Warehouse Robotics Interoperability
DOWNLOAD REPORT
Understanding Warehouse Robotics Software - White Paper
DOWNLOAD REPORT
Roboteon Solution Overview
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